New Service Delivery Report Library |
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Hundreds of municipal service delivery reviews completed under both the Municipal Modernization Program and the Audit and Accountability Fund. are now available to on our website under the Media Tab.
The Municipal Modernization Program was an important part of the Ontario government’s plan to help municipalities lower costs and improve services for residents and businesses over the long term. The MMP helped small and medium sized municipalities to find efficiencies and implement a wide range of initiatives to digitize, streamline and/or integrate programs and services with neighbouring communities. Eligible projects included: service delivery reviews, software modernization, operational and performance reviews, shared service assessments, and strategic/master plan creation.
The Audit and Accountability Fund helped large municipalities find efficiencies via service delivery reviews, modernization reviews, digital transformation studies, streamlined development approval process reviews, and service integration reviews.
This rich resource is available to everyone, not just OMAA members, and provides academics and practitioners with over 250 reports and reviews of key municipal services and programs. |
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We are pleased to welcome three new members to the Board this year. Our first of three profiles features the CAO of Prince Edward County Marcia Wallace. |
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| How long have you been a member of OMAA? 4 years. I have been a municipal CAO for 4.5 years and it was one of the first things I signed up for. What is something about you that not many people know?
I grew up in Alberta. I think it shapes my thinking in ways most don't expect - when I took a CAO job in a rural community, I was seen as being "from Toronto". But my family roots are more rural than urban, and it was Alberta's fast-changing economy and growing population that first got me interested in how land transforms over time and the impact of change on a community (the good and the bad).
What's one thing you learned in the last month? I'm an avid gardener, and I watch too many Instagram reels from others who garden. Lately I learned all about "forced rhubarb" where you grow it covered with limited holes for light. I tried it, and so far, the stalks are redder and the leaves much smaller. Why did you become a CAO? I worked for the province for 20 years; my last position was ADM of Operations for the Ministry of Municipal Affairs and Housing. In that role I was in constant contact with municipal CAOs, Treasurers, and other municipal leaders. My provincial career was fascinating, but I'm someone who like to get her hands dirty. I wanted to be on the other side of the glass.
What do you love most about the municipal sector? The fact that you can try different things, and then change it again to make it work better. Feedback is instant and direct (sometimes brutally so!) but that can propel continuous improvement. As Council learns more through implementation, they are often willing to adjust. You don't need to wait for a new Mayor or an election. What is your proudest professional accomplishment? At the Province I played a large role in the creation of the Greenbelt - both the Plan policies, and the mapping. It really was a once in a generation project that will have a lasting impact. I learned a lot about policy development and public consultation in the process.
Do you have a book (or movie) recommendation? The Bear is heading into a third season and has got lots of acclaim. Set in Chicago, it features a chef that goes home and remakes his brother's restaurant. Its about family, building something, and a love of food. Great escapism, but with a dash of chaos to make it relatable.
What's the one thing you can't live without? I am not possessive about things, but I really can't live without regular periods of quiet time at home. I can be in the crowd or the centre of attention when I have to be, but I'm actually more of an introvert. Quite time takes different shape depending on the time of year - walks with my partner Greg and our dog Sadie, or a comfy chair in front of the fire. |
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Chief Administrative Officer (CAO) |
Due to an upcoming retirement, we are recruiting for a new CAO to lead our team. At the heart of Bruce County, our beautiful communities in the Municipality of Arran-Elderslie are home to 7000 residents. We are surrounded by natural landscapes where people thrive in a rural lifestyle. Our welcoming farm communities, friendly urban centres and quaint villages are where you and your family can enjoy the perks of small town living. The municipality offers space, affordable housing and safer neighborhoods. Picturesque landscapes provide plenty of opportunity to enjoy natures beauty and engage in various outdoor activities. This is your opportunity to shape the programs and services that make Arran-Elderslie a truly great place to live!
What’s in it for You?
Enjoy the healthy lifestyle benefits of a small town Be part of a close-knit community that values collaboration and active participation Opportunity to be part of a growing municipality where you can champion valuable initiatives with great staff and volunteers Comprehensive benefits package, OMERS pension and competitive wages based on experience and qualifications Your Opportunity
Manage the operations of the municipality in a responsible and cost-effective manner Ensure timely and effective delivery of programs and services Lead a management team and staff in the implementation of Council decisions Engage, inform and inspire Council and staff Provide progressive policy and strategic advice to Council Provide overall financial management and fiscal responsibility in consultation with the Treasurer. Closes: 4 June 2024 |
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Director of Community Planning |
Provides strategic oversight and guidance in ensuring the effective and efficient delivery of programs and services provided by the Oxford County Community Planning department. As a member of the County’s Senior Management Team, the director is also responsible for organizational leadership and broadly supporting all County programs and services while leading their adaptation, as appropriate, to meet community sustainability and service excellence aspirations.
WHAT WE OFFER:
• Flexible Work Arrangements, including hybrid work
• Comprehensive health and dental benefits plan effective immediately
• OMERS defined benefit pension plan effective immediately
• Employee and Family Assistance Plan available
• Competitive Vacation and Sick Leave policies
• Professional development and tuition reimbursement opportunities
SALARY: $150,423.00 – 188,024.20 annually
Closes: 7 June 2024 |
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Director of Community & Human Services |
The County of Hastings has an opening for a permanent full time DIRECTOR OF COMMUNITY & HUMAN SERVICES. This is a Non-Union position reporting to the CAO. The Director of Community and Human Services is responsible to provide executive leadership of the Community and Human Services Department. This includes overall responsibility and accountability for the Provincial/County programs and services in accordance with relevant Acts, regulations, Provincial Service Contracts, policies and directives of the Ministry of Children, Community and Social Services, Ministry of Municipal Affairs & Housing, Ministry of Education, Ministry of Training, Colleges, and Universities, the County of Hastings and all relevant professional bodies. The Director provides and manages programs in order to maximize available provincial funding to improve services for the people of Hastings County. Hastings County is a progressive, professional organization and a known employer of choice.
Hastings County is situated on the traditional territory of many nations including the Huron-Wendat and the Haudenosaunee peoples. The County also acknowledges the Mohawk and Algonquin nations whose traditional and unceded territory Hastings County is located on. Geographically it is the second largest county in Ontario, stretching almost 160 kilometers from the Bay of Quinte in the south to the edge of Algonquin Park in the north. Including the cities of Belleville and Quinte West, more than 145,000 people make Hastings County their home. With easy access into the cities of Toronto, Ottawa and Montreal either by road or rail Hastings County is strategically located.
If you have a family, our elementary and secondary school systems provide high quality education through the Hastings Prince Edward Public and the Limestone School Boards. Hastings County is also proud to be the home of Loyalist College, one of Ontario’s premier community colleges offering a wide range of diploma and degree programs.
Residents’ health care needs are served by Quinte Health and family health teams throughout the County. Quinte Health runs three hospitals in the Town of Bancroft and cities of Belleville and Quinte West. It also owns and operates a hospital in Picton in Prince Edward County.
Closes: 7 June 2024 |
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Regular readers will know that I am a big fan of self-control and self-restraint. These qualities not only guide us in making wise decisions but also play a pivotal role in achieving long-term goals and personal growth.
Aristotle stated, "I count him braver who overcomes his desires than him who conquers his enemies; for the hardest victory is over self." In his work "Letters from a Stoic," Seneca wrote that "No man is free who is not master of himself." The Stoics believed that freedom comes from within, achieved through the discipline of one's desires and emotions. Self-restraint then is the key to unlocking personal liberty and contentment.
But life tests us sometimes. The other day, for example, I came across a tissue on the ground that smelled like bacon. Bacon! So I ate it. My handler was quite upset and I felt terrible. Did I tell you my sense of smell is 40 times better than yours. Bacon.
Well it got me to thinking that we also need self-forgiveness in this life. None of us are perfect and we're going to make mistakes. Self-forgiveness allows you to release feelings of guilt, shame, and self-blame, which can be emotionally burdensome. It frees you from the negative emotions that can keep you stuck in the past, enabling you to heal and move forward. |
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Canada aspires to reduce its greenhouse gas (GHG) emissions by up to 45 percent of its 2005 levels by 2030. Municipalities can play their part in reaching that goal by minimizing the use of carbon-generating transportation modes and by creating patterns of sustainable development. Yet many Canadian municipal and regional plans do not fully consider the potential effects of housing development on regional GHG emissions.
In a new paper for the Institute on Municipal Finance and Governance titled Land Use Planning to Mitigate Climate Change in the Greater Golden Horseshoe, Turner, Allen, Chapple, and Smith evaluate the impact of different residential development patterns in the Greater Golden Horseshoe (GGH), ranging from All-Sprawl outside of built-up areas to No Sprawl and all infill, on Ontario’s GHG reduction targets. The authors reveal substantial variations in emissions based on different future development patterns and suggest that aggressive intensification would reduce greenhouse gas emissions by as much as 26 percent, with particularly significant and compounding effects to be expected over the long term. The report also reviews recent growth patterns across GGH municipalities, considering the latest targets set out in provincial legislation, and finds variation in the extent to which cities channel development to built-up areas. The authors identify the role of local and regional governance in supporting infill development through the facilitation of land use policies and incentive programs. They conclude with a series of recommendations for integrating provincial land use patterns with climate goals and they suggest some areas for further research.
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